Policies
Cancellations & Rescheduling
I understand that plans can change. If you need to cancel or reschedule your appointment, please provide as much notice as possible.
Cancellations or rescheduling with 24 hours or more notice will not incur a fee.
Cancellations or rescheduling with 12–24 hours' notice will be charged 50% of the scheduled appointment fee.
Cancellations or rescheduling with less than 12 hours' notice, as well as missed appointments (no-shows), will be charged 100% of the scheduled appointment fee.
Cancellation fees are not eligible for insurance reimbursement and must be paid before booking a future appointment.
I understand that genuine emergencies, sudden illness, and unexpected circumstances can happen. Exceptions may be considered at my discretion.
Late Arrivals
Please arrive 5-10 minutes before your scheduled appointment.
If you arrive late, your treatment may need to be shortened to respect the appointments that follow. The full scheduled appointment fee will still apply.
If you arrive significantly late and there is no longer sufficient time to safely or appropriately provide treatment, the appointment may need to be cancelled and the applicable cancellation fee may apply.
Practitioner Cancellations
On occasion, I may need to cancel or reschedule an appointment due to illness, an emergency, or unexpected unavailability.
If this happens, I will contact you as soon as reasonably possible and make every effort to find another appointment time that works for you.
No cancellation or rescheduling fee will apply when I am unable to provide your scheduled appointment.
Severe Weather & Safety
During significant weather events or unsafe travel conditions, such as severe snowstorms, freezing rain, or official weather advisories, appointments may be cancelled or rescheduled without penalty when travelling to the studio would reasonably pose a safety concern.
If I determine that the studio should close or appointments should be cancelled due to weather conditions, affected patients will be contacted as soon as possible.
This policy is intended for significant weather-related safety concerns and does not generally apply to routine traffic delays, commuting issues, or typical seasonal driving conditions. Please allow additional travel time when weather or traffic may affect your commute.
Illness
If you are experiencing symptoms of a contagious illness or are acutely unwell, please contact me before your appointment. Depending on your symptoms and the nature of your treatment, your appointment may need to be rescheduled.
Please do not attend your appointment if doing so may reasonably put the health of your practitioner or others at risk.
Consent & Treatment
Your informed consent is required before treatment begins and throughout your appointment.
Treatment goals, areas being treated, positioning, draping, pressure, and other relevant aspects of your treatment will be discussed as appropriate. You are always welcome to ask questions, request modifications, decline treatment to a particular area, or withdraw your consent at any time.
Treatment may also be modified, postponed, or discontinued when clinically appropriate or when treatment cannot be provided safely.
Draping & Professional Boundaries
Appropriate draping is used during massage therapy to maintain your comfort, privacy, and professional standards of practice. Only the area being treated will be uncovered as necessary.
All services are provided within a professional and therapeutic context. Inappropriate behaviour, comments, requests, or conduct will result in treatment being stopped and may result in termination of the therapeutic relationship.
Payment & Insurance
Payment is due at the end of your appointment.
Official Registered Massage Therapy receipts will be provided following payment and may be submitted to your extended health insurance provider where applicable.
Direct billing is available to most major insurance providers. Patients are responsible for submitting their own receipts and confirming the coverage, eligibility, referral requirements, and reimbursement terms of their individual insurance plan.
Cancellation and no-show fees are not treatment fees and therefore cannot be submitted for insurance reimbursement.
Accesibility
Please note that the studio is located on the lower level and is accessible by stairs only. There is currently no elevator access.
If this presents an accessibility concern, please contact me prior to booking so I can provide additional information about accessing the space.
Respectful Care & Conduct
My goal is to provide a professional, welcoming, and respectful environment where everyone feels safe and comfortable receiving care.
Respectful conduct is expected throughout your visit. Discrimination, harassment, or inappropriate verbal, physical, or sexual behaviour will not be tolerated.
I reserve the right to modify, decline, or end treatment when necessary for safety, professional, ethical, or clinical reasons. If treatment is ended due to inappropriate conduct or a violation of professional boundaries, the full appointment fee will remain payable. Serious or repeated violations may result in termination of the therapeutic relationship and refusal of future care or services.
Thank you for helping maintain a safe and respectful space for both patient and practitioner.